Check our list of Frequently Asked Questions (FAQs) as a first place to look. For personal assistance on a specific question or issue not answered by the FAQ list please visit our personal support center.
When you purchase a license of the OPC Data Logger, you receive the product, extensive electronic documentation and your are entitled to telephone technical support from our engineers for product related questions and issues.
Users of demonstration versions are encouraged to submit your questions via the personal support center; however you are welcome to call also.
Contacting us for support:
- Phone: 1-704-849-2773, 8 AM to 5 PM EST (GMT-5). Licensed users get first priority for phone support.
- Email: Please enter inquiries through our online system - emails to firstname.lastname@example.org are handled after those entered through the online system.
- Support Fax: 1-704-849-6388
Online Product Registration
Once you have purchased your product, you will receive a serial number by email or with your CD. Once you have installed your software, please visit our online product registration center to obtain your unlock codes and for information on how to register your product.